Flooding has been up to almost a foot at times

I don't know how to follow up on previous requests to see status and the guys that were out told me to report it again if I had not heard anything in a little while.

The curb is also not level by mailbox and does not drain their either.

Storm drain buried piping

I tried attaching photos to show how deep a broom handle EASILY sunk into the hole. But the form said the photo file was too large. It's hard to get a photo accurately depicting how deep the hole is. I'm very worried about how much has be...